Terms and Conditions

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Returns

All Minnie and Ted products are of high quality and it is of utmost importance to us that you are happy with the products and services delivered by us, however if you are unhappy with your products once they have been delivered we kindly ask you to contact us directly. Please see the Contact section of this website for more information 

Design & Dressing

Terms and Conditions

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MINNIE AND TED’S – INTERIOR DESIGN TERMS & CONDITIONS


1. About Us
Minnie and Ted’s is an interior design and home styling service operated by Chelsea Postma Tonge, based in Bramhall, Stockport, United Kingdom.


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2. Scope of Services


2.1 Minnie and Ted’s provides interior design, styling, sourcing, and installation services.
2.2 Services may include consultations, mood boards, sourcing of furniture and accessories, project coordination, delivery, and installation/dressing.


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3. Consultation Services & Fees


3.1 Consultation fees are strictly non-refundable.


3.2 The following consultation options are available:


£299 Consultation
    Includes a visit to the property and verbal advice, ideas, and/or a mood board for rooms discussed.
£499 Consultation (4+ Rooms)
    Covers more than four rooms and may be used flexibly across different stages of the project.


3.3 Consultations provide guidance and direction but do not include unlimited ongoing design work unless otherwise agreed.


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4. Design Process & Communication


4.1 Following consultation, clients may choose:


Informal Design Route: Communication via WhatsApp with ideas, suggestions, and product links
Formal Design Route: Structured mood boards and curated schemes


4.2 Minnie and Ted’s will provide a reasonable number of revisions and alternative suggestions. However:


The design process is not unlimited
Repeated changes or excessive back-and-forth may incur additional charges


4.3 Where a project extends beyond a reasonable scope, additional design time will be quoted and agreed.


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5. Orders, Payments & Sourcing


5.1 All items must be paid for in full prior to ordering unless otherwise agreed in writing.
5.2 Minnie and Ted’s acts as a sourcing agent and is not responsible for supplier delays, discontinued items, or manufacturing issues.
5.3 Prices are subject to change until payment is received.


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6. Storage


6.1 Complimentary storage is offered at our warehouse until all items are ready for delivery or installation.
6.2 Items will be held until the client confirms readiness for delivery.


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7. Delivery


7.1 Delivery charges are calculated based on the size and scale of the order.
7.2 Delivery costs will be agreed in advance.
7.3 Clients must ensure suitable access to the property.


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8. Installation & Dressing


8.1 Installation and dressing services are quoted based on project requirements.
8.2 Installation days are charged on a day rate basis, depending on the number of staff required.
8.3 The agreed day rate applies regardless of the duration of the installation on the day.
8.4 Packaging and rubbish can be removed from the property on installation day if requested.


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9. Returns, Refunds & Damages


9.1 All items are non-refundable unless faulty.
9.2 Items cannot be returned due to change of mind or personal preference.


9.3 Any damages or faults must be reported within 7 days of delivery.


9.4 Where possible, original packaging must be retained.


9.5 Minnie and Ted’s will liaise with suppliers regarding faulty items; however, resolution times are dependent on the supplier.


9.6 Where suppliers apply restocking, handling, or return fees (even in the case of faults or exchanges), these costs may be passed on to the client.


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10. Project Pause Clause


10.1 If a client pauses, delays, or becomes unresponsive during a project, Minnie and Ted’s reserves the right to:


Pause all ongoing work
Reallocate time and resources to other projects


10.2 If a project remains inactive for 30 days or more, it may be considered paused.


10.3 Resuming a paused project may:


Be subject to revised timelines
Require additional design fees depending on the scope of re-engagement


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11. Client Responsibilities


11.1 Clients are responsible for:


Approving all items prior to purchase
Ensuring measurements, access, and suitability
Being available (or having a representative present) on delivery/installation days


11.2 Minnie and Ted’s is not responsible for items that do not fit or are unsuitable due to incorrect information provided.


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12. Cancellations


12.1 Consultations are non-refundable once booked.
12.2 Orders cannot be cancelled once items have been purchased or commissioned.
12.3 Installation bookings may incur costs if cancelled or rescheduled at short notice.


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13. Liability


13.1 Minnie and Ted’s is not liable for indirect or consequential losses.
13.2 Liability is limited to the value of the goods or services supplied.
13.3 We are not responsible for delays caused by third-party suppliers.


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14. Intellectual Property


14.1 All design work remains the property of Minnie and Ted’s until full payment is received.
14.2 Designs may not be copied or shared without permission.


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15. Marketing


15.1 Minnie and Ted’s reserves the right to photograph and share completed projects for marketing purposes unless agreed otherwise.


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16. Governing Law


16.1 These Terms are governed by the laws of England and Wales.
16.2 Any disputes will be handled within this jurisdiction.


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17. Acceptance


By proceeding with a consultation, design service, or purchase, you confirm acceptance of these Terms and Conditions.